XO Lee Beauté

Customer Care

For serious inquiries please contact us by email, phone, or email. Our customers are first priority. Do not hesitate to get in touch with us about any question, comments, or queries (see Contact page). 

Please allow about 24-72 hours for email replies.

Customer service calls will be catered to between the hours of 10 a.m - 6 p.m EDT Monday - Saturday.

 

Privacy & Safety 

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XO Lee Beauté LLC is a sole owner of the information collected on this site. We will not share your information with any third party outside of the company, other than as necessary to fulfill your request, e.g. to ship an order or process a payment. In the future, we may contact you via email to inform you about our specials, new products, or changes to this privacy policy. We take precautions to protect your information. When you submit sensitive information on the website, your personal information is protected both online and offline. 

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. We use encryption to protect your sensitive information submitted online. Only employees who need information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information which you voluntarily provided. The computers/servers in which we store personally identifiable information are kept in a secure environment.

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Payment Methods

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Credit / Debit Cards  - PAYPAL - Offline Payments

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Shipping Policy Inquiries

 

To offer the best service to our customers, we do not allow returns or exchanges. There are also absolutely no refunds. Due to hygiene purposes, our beauty products cannot be returned or exchanged. If our product was damaged before unwrapping/use and or you have not received your order on time, then this matter will be dealt with accordingly.

If your order is damaged please email us via email (info@xoleebeaute.com) with your order details, pictures, and query.

If you have not received your package, please contact USPS online or by phone (1-800 275-8777).